Reference

mbo99 Terms & Conditions, Made Clear

Our Terms & Conditions explain how you open, use and protect your mbo99 account, including records connected with DANA, OVO, GoPay and QRIS.

Account rulesWallet recordsAccess depends on local lawPolicy change notices

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Know What Wallet Terms Cover

mbo99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions set the rules for creating an account, submitting accurate details, keeping login credentials private and using the available account areas. They also explain how we record requests connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account routes. A payment reference

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does not remove your duty to check the amount, account name and transaction status before confirming. We may ask for an account step or identity detail when a security check is needed, and we can pause a request that does not match the account record. Access
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depends on local law, so you must use the service only where local law permits. If we change a material policy, we will place the updated wording where you can read it before continuing.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH TERMS

Get Clear Answers Before You Continue

A policy question should not leave you guessing about an account or wallet step.

DATA AND ACCESS

Keep Account Records Clear and Secure

Our policy handling follows the account trail you create: registration details, phone verification, sign-in activity and payment references are connected to the relevant Terms & Conditions.

Account details

We use the details you submit to maintain your account record and compare a request with the correct account step. Tell support if a name or phone detail needs correction.

Security checks

Phone verification and matching account details may be required before access or a wallet request proceeds. These checks help prevent another person from using your account.

Payment records

References for DANA, OVO, GoPay, QRIS, bank transfer and virtual account requests remain linked to the account record needed to resolve a policy question.

Cookies

Cookies may keep a policy page, login state or selected account path working on your device. You can adjust browser cookie settings, though some account steps may then need repeating.

Record retention

We retain account and transaction records for the period needed to apply these Terms & Conditions, protect account access and respond to a properly submitted support request.

Change requests

For a correction, access question or policy request, contact support through your account and describe the relevant clause, account step or payment reference without sharing your password.

Answers About Your Account Terms

The questions below address the clauses Indonesian account holders usually want to check before continuing. Each answer points back to how we apply the Terms & Conditions to access, account records, payment references and policy changes. If your situation is different, use the support path inside your account.

You can read the current Terms & Conditions on this policy page before opening or continuing your account. Check the wording shown at the time of your account step, because that version applies to the action.

Yes. The Terms & Conditions cover account-linked requests using DANA, OVO, GoPay, QRIS, bank transfer and virtual account routes. Check the displayed reference and status before confirming any wallet action.

Phone verification connects access to the account record and helps us identify the correct person when a policy or wallet question is raised. Keep the verified detail current and contact support if it changes.

Yes. Send a correction request through the account support path and identify the affected detail, such as your phone record or payment reference. Do not include your password or another person’s private data.

Access depends on local law and is available only where local law permits. We may also pause an account step when submitted details, security checks or a wallet reference do not match the account record.

We will place updated wording where you can read it before continuing with an affected account action. Review the displayed version and contact support if a changed clause is unclear.

Use the support path inside your account and provide the displayed DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. We will use that record to direct the policy response.

mbo99 Terms & Conditions, Made Clear

Get Clear Answers Before You Continue

Keep Account Records Clear and Secure

Account details

Security checks

Payment records

Cookies

Record retention

Change requests

Answers About Your Account Terms

01 Where can I read the mbo99 Terms & Conditions?

02 Do the Terms & Conditions apply to DANA and QRIS requests?

03 Why does mbo99 ask for phone verification?

04 Can I request a correction to my account record?

05 Can access be refused under the Terms & Conditions?

06 How will I know if the Terms & Conditions change?

07 Who should I contact about a disputed wallet record?

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